Case Study: NGA Human Resources achieves enterprise-wide HR automation and consistent SLA compliance with Redwood Software

HR outsourcing giant automates processes for global clients

NGA Human Resources, a global HR and payroll outsourcer serving 3 million employees across 100+ countries and used by over 20% of the Fortune Global 500, faced growing IT complexity after multiple international acquisitions. Its legacy “schedule/scan” automation required 24/7 manual oversight to meet strict payroll SLAs, creating operational risk and limiting scalability. NGA needed a single, enterprise-wide approach to orchestrate jobs across diverse HCM and custom applications.

NGA implemented Redwood Business Process Automation – Workload Edition to centrally orchestrate and automate processes across cloud, on-premises, legacy and custom systems. Redwood provided reusable process definitions, proactive monitoring and coordination of thousands of inbound/outbound interfaces, producing consistent global processes, reduced manual intervention, improved efficiency and quality, and enabling a Global Transformation Program to expand automation across the enterprise.

NGA Human Resources

Pete Cortes

Technical Director SAP® and Production Control Teams