Case Study: Grainger achieves next-day delivery and cuts order-to-cash to 6 hours with Redwood Software

Grainger - Customer Case Study

W.W. Grainger, a Fortune 500 industrial supplier, faced a critical operational challenge: its complex, largely manual order-to-cash process on a new SAP system took 36 hours to complete a 1,200-item, 120-interface transaction, missing the 24-hour window required by GAAP and preventing guaranteed next-day delivery. The inefficiency also strained IT resources and slowed essential system copy and testing activities.

By implementing Redwood automation, Grainger cut order-to-cash processing from 36 hours to 6 hours, secured next-day delivery, and achieved a 20% reduction in operating costs. Automation also streamlined SAP system copies—reducing the effort from roughly 14 days with 15 people to about 5 days with 8 people—improving Q&A environment quality, accelerating IT projects, and ensuring timely government reporting.

Grainger

Keith Mackowiak

Production Control Supervisor