Case Study: Epson achieves 10.5 days saved per quarter and faster SAP operations with Redwood Software

Global leader in imaging products consolidates operations and improves efficiency

Epson, a global imaging leader with 81,000 employees and $9.5B in annual sales, needed to speed up key SAP ERP processes and consolidate disparate applications and systems. With about 14,000 event-driven processes running daily, Epson faced redundant jobs, complex interdependencies and time-consuming manual administration that required two on-site SAP Basis specialists—without disrupting everyday operations.

Epson migrated to Redwood Business Process Automation–Workload Edition to orchestrate processes across on‑premises, cloud and containerized environments, enabling near‑real‑time event-driven triggers, parallel processing and workload sharing across SAP servers. The move cut processing time from 14 to 8 hours, saved 84 man-hours (10.5 working days) per quarter, shifted the Basis team to monitoring and management, and improved end‑user experience while delivering clear ROI.

Epson

Hans Jansen

Senior SAP Basis Specialist