Case Study: Essent achieves 25% improved efficiency with Redwood Software's SAP BPA

Essent - Customer Case Study

Essent, the Netherlands’ largest energy company with €6.4 billion in annual turnover and millions of electricity and gas customers, faced a scaling and efficiency challenge: its complex hardware and SAP-based systems had to process tens of millions of invoices and notices annually while keeping daytime capacity free for 2,000 online staff. Manual, error-prone tasks and coordination bottlenecks were driving up personnel costs and threatening on-time processing, so Essent needed an SAP-friendly way to speed up, simplify and reliably automate its end-to-end processes.

Essent implemented SAP Business Process Automation (SAP BPA) with Redwood, training staff and working closely with the vendor to integrate across CRM, IS‑U and legacy systems. The orchestration reduced manual intervention, improved system utilization and delivered an estimated 25% efficiency gain, producing faster, more accurate billing and reporting and giving Essent greater flexibility to respond to market change.

Essent

Pascal van Wijk

Team Manager, Operational Management