Case Study: RS Components regains control of its global supply chain and speeds order fulfillment with Redwood Software

Distributor regains control of end-to-end supply chain and improves customer service

RS Components, a global distributor of electronics and maintenance products serving over one million customers with 500,000+ SKUs, faced a critical supply-chain challenge during a major digital transformation. Their existing job scheduler introduced a 24-hour management latency that caused delays and manual fixes, and with the scheduler contract ending in three months—just as the company prepared its first coordinated rollout outside Europe—they needed a fast, reliable way to unite SAP and other systems across time zones and keep orders flowing every five minutes.

RS implemented Redwood Business Process Automation – Workload Edition, running a seven-day pilot and then migrating tasks in a controlled, stepwise approach while keeping the legacy tool as a fallback. The platform centralized end-to-end automation, reclaimed previously outsourced tasks, and enabled consistent global templates and rapid UI-driven changes. Results included elimination of manual processes, order-to-pack cycles under 20 minutes (web orders in 3 minutes), cost savings, regained operational control, and a positive ROI within the first year with rollout across the Asia Pacific region.

RS

Graham Wiffen

Business Systems App Manager