Case Study: Harvey improves OCR quality and customer confidence with Reducto

Harvey reaches full production in 6 weeks with Reducto

Harvey, an operating system for legal and professional services, faced a challenge with its document processing system. As customers uploaded more complex legal documents, the existing OCR technology struggled with handwriting, redlines, and image-based files, leading to customer concerns and incomplete results. To upgrade this foundational capability, Harvey partnered with Reducto to implement its agentic document platform.

By choosing Reducto, Harvey was able to go from evaluation to full production in roughly six weeks. The solution provided superior accuracy across complex document types, high reliability at scale, and built-in citations for verifiable sources. The measurable impact was significant: OCR-related customer concerns dropped sharply and customers dramatically increased their use of the feature on more challenging documents.

Harvey