Case Study: Irwin M&E boosts efficiency and cuts paperwork with RedSky Mobile Forms

Irwin M&E cuts boiler service paperwork by 20 minutes with RedSky IT

Irwin M&E, a provider of mechanical, electrical, and facilities management services, faced inefficiencies from a reliance on paper and spreadsheets for managing service jobs and reporting. This manual process consumed significant time for contract managers, engineers, and directors. To address this, the company implemented the RedSky Service Management package, seeking to digitize operations and improve visibility.

By working with RedSky consultants, Irwin M&E developed customized Business Analytics dashboards and implemented modules for mobile service management and planned preventative maintenance. The solution from RedSky provided real-time data, automated reporting, and mobile forms for engineers. This led to substantial time savings, including a reduction in monthly review meetings from seven hours to under three, and enabled engineers to complete 20% more jobs daily by eliminating paperwork. The efficiencies gained also reduced the number of outstanding jobs reported to clients from 30% to 20%.

Irwin M&E Ltd