Case Study: Irwin M&E Ltd streamlines job reporting and boosts efficiency with RedSky IT

How RedSky software is being used across the company and the massive difference it is making to the business

Irwin M&E, a mechanical and electrical contractor, faced challenges with inefficient, paper-based processes for job tracking and reporting, which consumed excessive managerial time. To address this, they partnered with vendor RedSky IT to implement its Service Management package and Business Analytics tools, aiming to digitize operations and gain real-time visibility into their workflows.

The solution from RedSky IT provided centralized dashboards and automated reporting, which drastically reduced time spent in monthly review meetings from seven hours to under three. This led to a measurable impact, including a 20% increase in engineers' daily job output and a reduction in outstanding jobs reported to clients from 30% to 20%. The RedSky system is now deeply embedded in the business, saving significant time and effort across the organization.

Irwin M&E Ltd

Kevin Willis

IT Analyst