Case Study: a large government agency eliminates false positives with RedShield Security

Taming Overzealous Security Controls

Redshield helped a large government agency that was struggling to add web application firewall protection to Microsoft SharePoint without disrupting public access. Years of vendor and integrator attempts had left the agency with excessive blocking, locking out up to 300,000 citizens a day from needed services and information.

Redshield removed unnecessary security controls, tuned and documented the remaining profile, and carefully tested the deployment before enabling blocking. The result was zero blockage alerts within six weeks, zero false positives after two years, and a reported false positive rate of 0.0002%, while customer complaints nearly disappeared and false positive reports were resolved in about 15 minutes.