Case Study: Ngahuia Group achieves consistent training and stronger engagement with RedSeed

How Ngahuia Group was able to achieve a learning culture transformation by providing consistent and timely training

The Ngahuia Group, a New Zealand-based footwear retailer combining the Hannahs and Number One Shoes brands, faced the challenge of unifying two distinct company cultures and service models under a single, consistent training program. They partnered with the vendor RedSeed to find a retail-focused solution that could deliver customized, consistent messaging and improve the customer experience across all stores.

RedSeed provided a bespoke LMS and custom course development, including sales and customer service fundamentals. This solution allowed Ngahuia Group to align learning pathways, quickly deploy critical safety training, and empower managers to coach their teams. The measurable results were significant, with team engagement scores rising to 93%, surpassing their 90% target and indicating high levels of participation and investment in their people. RedSeed enabled the company to build a strong learning culture and prepare for future changes in the retail landscape.

Ngahuia Group

Jo McIndoe

Ngahuia Group