Case Study: Lucerna Health achieves 50% more appointments and personalized, scalable patient engagement with Redpoint Global Inc.

RedPoint Global Enables Lucerna Health to Transform Healthcare – One Patient Engagement at a Time

Lucerna Health, an end-to-end operating system for value-based care, faced siloed payer and provider data that limited patient engagement, increased costs, and frustrated consumers. To unify data and enable personalized, coordinated care, Lucerna Health engaged Redpoint Global Inc. and its rgOne platform to create a single view of the healthcare consumer across the care journey.

Redpoint Global Inc. implemented rgOne to ingest all data sources, apply automated machine learning and real-time orchestration, and deliver next-best-action decisioning and channel-personalized outreach from caregivers. The solution drove measurable impact — 50% more appointments scheduled, increased conversions from personalized campaigns, and support for healthcare center expansion.

Lucerna Health