Case Study: Leading Field Services Company achieves a customer experience "LIFT" and unified 360° customer view with Redpoint Global Inc.

Field Services Company Enjoys a Customer Experience “LIFT” with Bridgetree & Redpoint®

Leading Field Services Company, a fast-growing U.S. pest‑control business, faced fragmented customer data across 10–15 systems and needed to boost acquisition, retention and overall customer experience. To address this, the company partnered with Bridgetree and deployed Redpoint Global Inc.'s rgOne platform as the core of the LIFT marketing services package to create a unified, real‑time customer view.

Redpoint Global Inc. and Bridgetree consolidated data from those 10–15 sources into a Redpoint Golden Record, built a 50+ million MQL prospect list, integrated third‑party tools (including Twilio Flex), and added a mobile service app and phone‑banking workflow. The result was a single point of control that reduced call‑handle time, improved scheduling efficiency, increased customer satisfaction and raised lead conversion by enabling personalized, next‑best actions across channels.