Case Study: NPower streamlines certification tracking with Redpath Consulting Group

Npower cuts certification tracking from days to minutes with RedPath Consulting Group

NPower, a national nonprofit providing free tech training, faced a significant challenge with its manual certification tracking process. The organization relied on spreadsheets to record student exam results, which created data lags, confusion, and reliability issues for its staff and instructors. RedPath Consulting Group implemented a streamlined solution using an Experience Cloud site to directly address this pain point.

The solution built by RedPath Consulting Group empowered students to submit their own results through a screen flow, which automatically created records in Salesforce. This eliminated manual data entry, freed instructors to focus on teaching, and provided staff with real-time reporting. The results included a dramatic drop in manual work, reducing a process that once took days down to minutes and significantly improving data trust and accountability.

Npower