Case Study: Middle Georgia State University improves faculty feedback and student support with Redpath Consulting Group and Salesforce

Middle Georgia State University improves faculty feedback in 2 months with RedPath Consulting Group

Middle Georgia State University (MGA), a leading public university in Georgia, faced challenges in its student support system. Its faculty had valuable insights into student progress but were limited by an early alert system that only operated for the first three weeks of a semester. Data was stored in fragmented Excel spreadsheets, hindering the ability of advisors to provide timely, coordinated support. To build a more responsive and data-informed system, MGA partnered with RedPath Consulting Group to integrate its processes with Salesforce.

RedPath Consulting Group implemented a solution that integrated MGA's Banner system with Salesforce. This created a streamlined Faculty Feedback form for use throughout the semester and automated alerts that were sent directly to students and their advisors. The results were significant, with over 7,200 feedback records created and over 2,000 automated alerts issued within just two months. This led to more timely interventions and improved collaboration, successfully addressing MGA's scalability and communication challenges.

Middle Georgia State University