Case Study: Wellstar Health System achieves personalized omnichannel patient engagement with Redox

WellStar Health System syncs 18 million messages with Redox

Wellstar Health System, a major health system in Georgia, sought to create a unified patient view to power personalized omnichannel engagement. Their challenge was ingesting real-time clinical data from their Epic EHR into the Microsoft Cloud for Healthcare, which required transforming massive amounts of legacy HL7v2 data into the modern FHIR standard at a speed and scale they could not achieve alone. They partnered with Redox to overcome this technical hurdle.

Redox provided its expertise in data standards and the specific business context of Wellstar's systems to successfully map and transfer the data. The solution enabled the backload of 18 million historical messages and supports the ongoing real-time delivery of 8 million messages per month into Microsoft Azure. This technical foundation now allows Wellstar to run targeted patient engagement campaigns, such as guiding urgent care patients to primary care physicians, with many more business units expected to benefit from the reduced latency between insight and action.

WellStar Health System