Case Study: Roundtrip improves patient transportation outcomes with Redox

RoundTrip books rides 20x faster with Redox

RoundTrip, a medical transportation coordination platform, faced the challenge of eliminating transportation as a fundamental barrier to healthcare, which causes millions of missed appointments and costs the industry $150 billion annually. Their clients' care coordinators were spending an average of 20 minutes per patient to book rides through inefficient, non-integrated methods, leading to an average 18% no-show rate. RoundTrip partnered with Redox to integrate its solution seamlessly into healthcare IT systems.

Using Redox, RoundTrip integrated its platform directly into electronic medical records (EMRs), enabling care coordinators to book rides in just 1.5 minutes instead of 20. This solution, powered by Redox's data exchange, reduced hospital no-show rates to 3%, cut transportation costs by up to 45%, and eliminated bottlenecks. The integration provided unprecedented data visibility, allowing RoundTrip to complete over 100,000 trips and demonstrate how reliable transportation improves patient outcomes.

RoundTrip