Case Study: Australia Post achieves a bounce rate reduction with Redocly Developer Portal

Australia Post reduces bounce rate from 30% to 1.75% with Redocly Developer Portal

Australia Post, the national postal service in Australia, needed to modernize its internally built developer portal, which was still running on AngularJS 1.5 and lacked support for OpenAPI 3.0, broader try-out authentication options, and search. To improve the API consumer experience and future-proof its portal, the company turned to Redocly Developer Portal on-premise.

Redocly delivered an on-premise Developer Portal with OAS 2.0 and 3.0 support, a responsive interface, powerful search, and try-out functionality for multiple security schemes including OAuth2 and OpenID Connect. The result was a major improvement in engagement and delivery speed, with bounce rate dropping from 30% to 1.75%, 36 new registered users in the first month, and 21 new APIs published in less than four months.

Australia Post

Neha Jaiswal

Product Manager, API Platform & Central Services