Case Study: Primo Golf streamlines returns, support, and tracking with Redo

Primo Golf - Customer Case Study

Primo Golf, a rapidly growing golf apparel brand, faced operational complexity as their order volume surged. They were frustrated with using disparate systems like Loop for returns, Navidium for protection, and Gmail for support, which made managing the customer experience difficult.

By implementing Redo's all-in-one platform for returns, support, protection, and tracking, Primo Golf consolidated its operations. The solution saved significant time, with AI tools handling 80% of support emails automatically. The team at Redo worked closely with them, leading to a better customer experience and substantial operational efficiencies.

Primo Golf

Matthew Gay

Founder