Case Study: Baltic Born improves returns reporting and operations with Redo

Baltic Born - Customer Case Study

Baltic Born, an apparel retailer based in Utah, faced significant operational inefficiencies. Their previous returns solution required a dedicated employee to spend days each month manually compiling reports and processing returns, which involved multiple manual touchpoints due to a lack of integration with their warehouse management system (WMS). This cumbersome process hindered their data-driven strategy for testing and managing their product catalog. They turned to Redo, initially for its Returns product, to address this challenge.

By implementing Redo's solutions, Baltic Born integrated returns processing with their WMS, automating their reporting and eliminating the need for manual data compilation. They later added Redo Protection, consolidating returns and protection management into a single platform. This provided a complete view of product performance and streamlined operations. The result was a dramatic improvement in their reporting capabilities, saving their team days of work each month and allowing them to focus more on strategic growth.

Baltic Born

Angela

Founder