Case Study: IRock achieves better warranty compliance and fewer claims disputes with Redlist

IRock Uses Redlist and Saves Big On Warranty Claims

iRock, an equipment manufacturer based in Cleveland, Ohio, struggled with a paper-based warranty and inspection process. This manual system made it difficult to collect necessary paperwork from dealers, leading to poor record-keeping and challenges in accurately administering warranty claims for their crushing and screening equipment.

Redlist provided a digital solution to replace iRock's paper processes. By implementing Redlist's software, iRock digitized inspections, maintenance schedules, and warranty registration. This gave the company better visibility into warranty compliance and empowered their customers with mobile access to guides and automated notifications, ultimately saving iRock significant time and money on warranty claims.

IRock

Matt Holmes

Director of Product Support and Customer Service