Case Study: Solutech Limited unifies sales, billing, and support with Zoho CRM by Redian Software

Solutech Limited unifies sales, billing and support with Redian Software, consolidating 3 tools into 1

Solutech Limited, a Kenya-based custom software development company, was facing significant sales operations challenges. They were overwhelmed by leads from multiple sources that lacked systematic routing or scoring, and they used a variety of disconnected tools for accounting, project management, and support. This prevented data-driven decisions and caused the team to miss sales targets. Redian Software was engaged to address these issues with an implementation of Zoho CRM.

Redian Software implemented a unified solution by configuring Zoho CRM and integrating it with Zoho Books and Zoho Desk. This provided a single client view and introduced automated lead assignment workflows with rotational rules and scoring for prioritization. The solution enabled efficient lead management, enhanced sales performance with real-time monitoring, and gave leadership robust reporting for data-driven decision-making.

Solutech Limited