Case Study: Security of Los Angeles achieves centralized CRM and streamlined company-wide operations with RedHorse Systems

Security of Los Angeles - Customer Case Study

Security of Los Angeles (SOLA) is one of Southern California’s largest independently owned security services, protecting billions in property since 1970. Facing fragmented systems (GoldMine, Alarms1) and needing cross‑department integration for customer contact, service ticketing, and accounting linkage to QuickBooks, SOLA switched to RedHorse Systems’ RedHorse CRM in August 2010 on the recommendation of their Solutions Provider, TeamAutomation.

RedHorse Systems implemented RedHorse CRM with an SQL platform, improved email capabilities, telemarketer management, shared service ticketing across departments, and QuickBooks billing integration, plus client‑level storage of documents and emails. The result: executives can manage the company from a single screen, track the sales process and service response in real time, dramatically improved operations, and a move toward paperless records that has begun eliminating large file cabinets.

Security of Los Angeles

Christopher Woodward

Vice President Operations