Case Study: Interactive Intelligence saves up to 6 hours a day with Redgate Monitor

Interactive Intelligence saves up to 6 hours a day with Redgate Software

Interactive Intelligence, a global provider of business communications software, faced the challenge of having a single Database Administrator (DBA) who was forced to reactively manage multiple servers without any dedicated SQL Server monitoring tools. This reactive approach meant the team often learned about performance issues or job failures from end users, which was a major priority to change. The DBA turned to Redgate Software and implemented their product, Redgate Monitor, to gain proactive visibility.

The solution provided by Redgate Software eliminated manual checks by offering a well-organized, web-based monitoring tool that could be accessed anywhere, including on mobile devices. This allowed the DBA to receive immediate alerts and quickly diagnose problems. The results were significant time savings of between two and six hours per day, a drastic reduction in issue escalation, and a newfound ability to be proactive in maintaining server uptime and performance.

Interactive Intelligence