Case Study: The Practice Group achieves scalable, compliant growth with Redcentric

The Practice Group - Customer Case Study

The Practice Group, a fast-growing NHS-contracted healthcare provider running 60 surgeries and walk-in centres nationwide, needed a scalable, reliable IT infrastructure to support rapid expansion without managing a full in-house IT department. It turned to Redcentric for a hosted solution that could handle voice and data, support NHS network integration, and meet clinical compliance needs.

Redcentric implemented a secure converged network, broadband, hosted data backup and management, unified communications, and later Unity Call Recording across all sites. The result was improved patient management and care, better compliance and best practice, and greater efficiency; Redcentric also enabled reporting that identified unanswered calls, leading The Practice Group to reroute calls to a Patient Contact Centre. The partnership delivered clear scalability for growth, with call recording processing over 1,000 calls a day and IT support handled by just two staff across 60 locations.

The Practice Group

Howard Gooder

Commercial Director