Case Study: Hays achieves agile remote working and business continuity with Redcentric

Hays - Customer Case Study

Hays Specialist Recruitment has relied on Redcentric since 2008, and telephony is critical to its recruitment service because dedicated geographic numbers route inbound enquiries to the right teams across the UK. When Covid-19 hit, Hays needed to quickly support remote working and replace legacy on-premises office telephony across 100 offices and more than 2,000 users, while keeping business numbers and call handling in place.

Redcentric implemented hosted telephony through its Unity platform, SIP trunks, Call2Teams, Akixi reporting, and call recording to move Hays from PBX-based phones to flexible calling on any Teams-enabled device. The rollout enabled 300 call handlers first, then 2,000 users in Hays’ 30 largest offices in three months, with a further 400 users added later; Hays said Redcentric helped it complete three to four voice migrations in nine months instead of just one, improving agility, business continuity, and remote-call visibility.

Hays

Graham Loveless

Network Services Manager