Case Study: 4ways achieves resilient, scalable patient-critical radiology services with Redcentric

4ways - Customer Case Study

4ways Healthcare, a UK tele-diagnostics provider supporting more than 90 NHS Trusts, needed a resilient IT and communications partner as it scaled patient-critical radiology reporting services. The challenge was to maintain high availability, meet strict NHS SLAs, support growing demand, and adapt to changing network requirements while protecting patient safety. Redcentric provided IaaS, DRaaS and IP telephony services to meet these needs.

Redcentric implemented a fully managed IaaS platform with high-availability architecture, geographically diverse communications, HSCN connectivity, VoIP telephony, call recording and analytics, plus disaster recovery and business continuity services. The result was stronger resilience, more efficient call handling, improved governance and reporting, and support for remote working and service growth. Redcentric’s solution helped 4ways maintain dependable service delivery across its national radiology network.

4ways

Alex Sweeting

Head of IT