Case Study: Grain Creative achieves 80% repeat business with Redbooth

Grain Creative Skyrockets Repeat Client Business

Grain Creative, an award-winning branding and design agency in London, was managing increasingly complex client projects with email and a large spreadsheet, which made tasks easy to miss and limited visibility for remote team members. As the agency grew and aimed to win more repeat business, it needed a better way to organize collaboration and keep everyone aligned.

Grain Creative implemented Redbooth across the organization, creating separate workspaces for each client, reusable project templates, and dedicated internal sections for their own marketing and admin work. With Redbooth, the agency improved efficiency, communication, and accountability, and client visibility into task progress helped boost repeat business from one-third to over 80%.

Grain Creative

Madelyn Postman

Director & Co-Owner