Case Study: Rackspace Technology achieves global Fanatical Support with Red Hat certification programs

Red Hat Certifications Help Rackspace Deliver its Legendary Fanatical Support on a Global Scale

Rackspace Technology, a global web hosting and cloud provider, needed to keep its “Fanatical Support” promise while ensuring employees’ Red Hat and Linux expertise stayed current. To do that, Rackspace Technology turned to Red Hat certification programs for its teams supporting Red Hat Enterprise Linux environments.

Red Hat’s certification program gave Rackspace Technology hands-on validation of skills through RHCSA, RHCE, and RHCA training and exams. The result was a stronger hiring process, greater customer confidence, and a culture of continuous learning; more than 200 employees earned RHCE status, making Rackspace Technology the hosting company with the most RHCEs in the world, and helping improve customer satisfaction and loyalty.

Rackspace Technology

Phil Hopkins

Rackspace Hosting