Case Study: Major Health Insurance Provider eliminates paperwork and streamlines claims processing with Red Hat

Major Health Insurance Provider Eliminates Paperwork with Red Hat

Major Health Insurance Provider needed to eliminate paper-based claims handling that was causing data entry errors, slower processing, and higher costs for its more than half a million annual claims and receipt submissions. To modernize the reimbursement experience for customers and internal teams, it turned to Red Hat and Red Hat Mobile Application Platform, with support from Red Hat Consulting.

Red Hat helped the insurer deploy a mobile claims solution that lets customers submit receipt photos and claim information from their phones, while automating validation and reimbursement directly to bank accounts. The result was streamlined claims processing with fewer errors, faster time to reimbursement, stronger data security through authentication and encryption, and a more convenient anytime, anywhere customer experience.