Case Study: Large Facility Management Company boosts field technician performance with Red Hat Mobile Application Platform

Facility Management Company Boosts Field Tech Performance with Mobile App

Large Facility Management Company, a UK-based provider of services from security to technical maintenance, needed to replace its outdated field-technician mobile system. Its rugged Motorola handheld devices and complex legacy app were slow to use and did not support a good user experience, making day-to-day processes time-consuming, ineffective, and costly.

Using Red Hat Mobile Application Platform and Red Hat Consulting, the company built an intuitive hybrid mobile app that integrated with back-end systems and worked offline on smartphones. The new solution helped field technicians complete jobs faster, sync data automatically when reconnected, and capture on-site information more easily, while also giving the business a scalable platform and improving its image as an innovative service provider.