Case Study: Aviva plc achieves a streamlined digital customer experience with Red Hat

Aviva Italy Creates Customer Portal for Efficient Digital Services with Red Hat

Aviva plc, through its Italy business, needed to modernize customer service and create a digital portal that could bring together massive amounts of data from multiple isolated systems. To compete in a fast-changing insurance market, Aviva worked with Red Hat using Red Hat JBoss Fuse and Red Hat JBoss Data Virtualization to support its MyAviva customer portal and improve the customer experience.

Red Hat helped Aviva build a unified, customer-focused architecture that integrated data sources into a single view and enabled faster digital service delivery. The portal was implemented and fully deployed in under six months, improved application delivery efficiency by 30%, cut operating costs by 30%, and reduced maintenance costs by up to 50%, while also eliminating costly paper-based communications.

Aviva plc

Antonio Perrotti

CIO