Case Study: Leading Retail Chain achieves rapid 24/7 hands-on remediation and peace of mind with Red Canary

Retailer gains peace of mind with hands-onkeyboard response

Leading Retail Chain struggled to move beyond compliance after a past security incident: their MSP couldn’t provide the detection, response, and remediation capabilities they needed, traditional AV was insufficient, and they couldn’t justify a full-time SOC to interpret EDR telemetry. To gain affordable, expert hands-on-keyboard response, they turned to Red Canary, deploying Red Canary MDR with Active Remediation to fill that gap.

Red Canary delivered 24/7 monitoring and autonomous Active Remediation with an easy onboarding and rule configuration process, acting under an “act first, contact later” model where appropriate. The vendor detected and contained a mid-2022 threat and completed remediation within one hour — a task that would have taken the in-house team days and risked derailing a high-value project and costing the company potentially hundreds of thousands of dollars. Red Canary’s portal, morning snapshots, and single-pane view of EDR telemetry now give the team confidence and free them to focus on strategic initiatives.