Case Study: DMA improves maintenance workflows with Red Bullet’s BiO design system

DMA streamlines maintenance app flows with Red Bullet using 5 key journeys

The customer, a major reinsurance company (DMA), needed to revamp and streamline the user journeys for its existing maintenance management web app, BiO. The vendor, Red Bullet, was engaged to improve the app's usability and simplify its complex processes for engineers.

Red Bullet conducted discovery research, created user personas, and mapped key user journeys. They then designed a new system from the ground up using an Atomic Design methodology, building a scalable component library from scratch. This was followed by extensive prototyping and usability testing, including click tests and heatmap analysis, to validate design assumptions and rectify pain points before development.

DMA