Case Study: Sky achieves a more efficient customer help experience with Red Badger's custom CMS

Sky reduces need more help clicks by 50% with Red Badger

The customer Sky faced challenges with their existing content management system, requiring a more efficient foundation to support both their customers and internal team. Vendor Red Badger was engaged to build a bespoke CMS from scratch to address these specific concerns.

Red Badger implemented a modern, intuitive CMS with three main components for storing, editing, and publishing content. This solution exactly fit Sky’s requirements, tripling the number of issues resolved through online self-help, reducing customers requesting more help by 50%, and freeing up the internal team to focus on content. The new system from Red Badger also allows for faster and cheaper rollout of new features.

Sky