Case Study: Security Bank cuts account opening from 7 days to 11 minutes with Red Badger

Security Bank cuts account opening from 7 days to 11 minutes with Red Badger

Red Badger partnered with Security Bank, one of the Philippines' leading universal banks, which faced a challenge with its slow and inefficient customer onboarding process. Opening a checking or savings account took up to seven days, resulting in low completion rates that hindered the bank's ambition to become the most customer-centric in the country.

Red Badger worked with Security Bank to design and build a new, cloud-native digital onboarding platform. The solution cut the account opening time from seven days to just eleven minutes and roughly doubled the completion rate. This cloud-native platform also improved the bank's time-to-market for future products and increased resilience while maintaining all necessary regulatory compliance.

Security Bank