Case Study: Nando's builds a future-proof ordering platform with Red Badger

Nando's unifies 3 ordering channels with Red Badger

Nando's faced a challenge where its use of third-party delivery aggregators was eroding its direct customer relationships and brand experience. Loyalty rewards like Chilli Points couldn't be earned on all channels, and a complex technical landscape made changes slow and expensive. To address this, Nando's enlisted the vendor Red Badger to help build a new digital ordering platform.

Red Badger implemented a next-generation, microservices-based ordering platform that unified all channels onto a single system. This provided a seamless customer journey and gave Nando's a 360-degree view of its customers. The results allowed Nando's to pivot quickly during the pandemic, and the company has since gained the in-house capability to evolve the platform independently.

Nando's