Case Study: World Wide Technology achieves 94% faster invoicing and 95% less manual intervention with RecVue

World Wide Technology - Customer Case Study

World Wide Technology (WWT), a global technology solutions provider with $10.4B in annual revenue, struggled with a legacy billing process that delayed customer invoices up to four months. Invoices required 12–18 hours each, spreadsheets, six or more people across departments, and manual contract reviews, which hurt cash flow, partner payments, and revenue forecasting. To address this, WWT implemented RecVue’s monetization platform.

RecVue automated mediation of usage data, centralized contract terms and pricing, and deployed agile billing so invoices are calculated and issued automatically. As a result of RecVue’s solution, WWT reduced time-to-invoice by 94% (from ~120 days to 1–3 days), cut manual intervention by 95%, lowered invoicing FTEs by 83% so one person now manages billing, improved partner payments, and gained month-to-month revenue forecasting and contract profitability visibility.

World Wide Technology

Sean O’Rourke

Business Process Manager