Case Study: Cold Chain Supply Company achieves 95% reduction in manual billing and $547M working capital improvement with RecVue

Cold Chain Supply Company Automates Recurring Billing with RecVue

Cold Chain Supply Company, a global cold chain 3PL provider with over 250 warehouses, was burdened by an outdated SAP system and a home-grown billing solution that caused billing disputes, delayed invoices, poor data visibility, and complex reconciliations across many disparate WMS platforms. The Hackett Group led a vendor selection effort that identified Oracle Cloud paired with RecVue (RecVue Billing and Revenue platform) as the preferred replacement to improve customer satisfaction and optimize cash flow.

RecVue implemented a unified, configurable billing and revenue platform integrated with Oracle Cloud and the company’s WMS landscape, using a data mediation layer to validate and correct records before billing and automate complex pricing and adjustments. The RecVue solution reduced manual intervention by 95%, processes ~80M transactions per month, cut DUO and improved working capital by $547M year-over-year, and delivered the required configuration in two weeks versus nearly three months for the SAP alternative.