Case Study: American Well (Amwell) achieves scalable automated recurring billing and revenue visibility with RecVue

American Well - Customer Case Study

American Well, a leading Boston-based telehealth platform connecting providers, insurers and patients, was overwhelmed by unconventional, high-volume partnership contracts with variable pricing, billing frequencies and consumption thresholds. Their ERP and Excel-based processes could not scale, leaving billing manual and business metrics like ARR, MRR and churn invisible, so they selected RecVue to handle their recurring billing and monetization needs.

RecVue implemented its enterprise monetization/order-to-cash platform and Insights Engine, integrating with American Well’s ERP to automate invoicing, revenue recognition and complex billing scenarios (one-time, subscription and consumption charges, custom frequencies and amendments). The deployment eliminated time-consuming manual work, sped month-end close, improved billing accuracy and revenue capture, and provided clear visibility into ARR, MRR and churn so American Well could reallocate resources, improve compliance and drive growth.

American Well

Adam Schauer

Controller