Case Study: Wyze boosts support efficiency and customer satisfaction with Recurly for Zendesk

Wyze Increases Support Efficiency and Customer Satisfaction With Recurly for Zendesk

Wyze, a Seattle-based maker of affordable smart home products with over 3 million users, relied on Zendesk for support and Recurly for subscription billing but faced operational bottlenecks: only a few agents had Recurly access, agents had to switch systems to look up billing and fraud-related transactions (taking 10–15 minutes), and onboarding required training on multiple platforms—slowing response times and risking customer retention.

Wyze installed the Recurly for Zendesk integration (no developers required, set up in under 30 minutes), which surfaces billing and revenue events directly in Zendesk. Support reps gained a complete customer view, resolved issues faster, required less training, and shaved significant time off calls—boosting operational efficiency and customer satisfaction while enabling Wyze to scale support as it grows.

Wyze

Anthony Potgieter

Senior E-Commerce Manager