Case Study: Tai Software (TAI) achieves 73% recovery of past‑due customers in six months with Recurly

Tai Software recovers 73% of past-due customers in first six months

Tai Software, an all‑in‑one domestic freight management system for full truckload and LTL shipments, needed to bring the same automation and visibility to its subscription billing and quote‑to‑cash processes. To reduce failed payments, streamline operations, and support growth, Tai partnered with Recurly to modernize its billing infrastructure.

Recurly deployed a multi‑faceted decline management strategy and centralized subscription management, enabling better customer insights and new pricing models. In the first six months this approach recovered 73% of past‑due customer payments and drove an almost 10% increase in revenue processed through Recurly, while automating quote‑to‑cash and encouraging more frequent upgrades and plan changes.

TAI

Walter Mitchell

Chief Executive Officer