Case Study: Output, an LA music software company, cuts credit card declines 45% with Recurly

Output Hits All the Right Notes With Recurly

Output is an LA-based maker of innovative music software used by artists like Drake and Coldplay; its new product, Arcade, shifted the company to a subscription model to deliver frequent content updates. While subscriptions increased engagement, Output struggled with payment infrastructure—using WooCommerce led to nearly 30% credit card decline rates and little visibility into why payments failed.

Output moved to Recurly for subscription management and payments routing, gaining advanced retry logic, extended dunning, gateway failover, and clearer payment insights. The switch cut credit card declines by 45%, reduced involuntary churn, improved signups and customer experience, and delivered a more stable, scalable backend for their 25,000+ subscribers.

Output

Brian Zarlenga

Geenral Manager