Case Study: LiveChat boosts subscriber growth and reduces churn with Recurly

LiveChat doubles subscribers in 18 months with Recurly

LiveChat, a provider of real-time chat software, faced significant challenges with its manual and disjointed billing process, which relied on PayPal and Skrill. This system was not designed for subscriptions, caused customer confusion, and lacked integration and reporting capabilities. To solve this, they selected the subscription billing platform Recurly.

By implementing Recurly, LiveChat streamlined its billing with easy integration and APIs like Recurly.js and REST API. The results were substantial, with the subscriber base more than doubling within 18 months to over 30,000. Recurly's tools also helped recover hundreds of thousands of dollars in revenue monthly and played a pivotal role in keeping churn low and stable, contributing significantly to the company's continued growth.

LiveChat