Case Study: JW Player achieves revenue growth and reduced churn with Recurly

How Recurly's Flexible Platform Supports JW Player's Revenue Growth

JW Player is a New York–based SaaS company and the world’s largest network‑independent video platform, streaming 20 billion videos a month for customers in 193 countries. Rapid growth and increasingly complex subscription offerings created data silos (Salesforce, Recurly, internal systems), frequent billing revisions and prorations, and greater risk of churn — driving the need for better payment visibility, automated collections, and scalable self‑service.

Since migrating to Recurly in 2013, JW Player used Recurly’s Salesforce integration, APIs, webhooks and best‑in‑class dunning to centralize customer data, automate collections, and enable a self‑service billing dashboard. The result was clearer payment and entitlement visibility for sales, fewer manual billing tasks for operations, improved payment success and retention, and the flexibility to offer more products and drive revenue growth.

JW Player

Allison Stone

Director of Product, Publisher Experiences