Case Study: City of Kitchener streamlines physical records management with RecordPoint

City of Kitchener streamlines physical records management with RecordPoint

The City of Kitchener, a Canadian municipal government, faced an urgent challenge when their existing physical records management system, OmniRIM, was announced to be at end-of-life. They required a new solution to manage their physical records effectively. The city selected RecordPoint to meet this need.

RecordPoint provided a robust physical records management platform with superior search functionality, a user-friendly interface, and better reporting. The vendor's strong customer support streamlined the onboarding process and their system's streamlined administration and secure single sign-on increased efficiency. RecordPoint fit the precise puzzle piece the city needed to continue managing its permanent physical records securely and effectively.

City of Kitchener