Case Study: Australian Human Rights Commission achieves compliant records management with RecordPoint

Australian Human Rights Commission fills records management gap with RecordPoint's short onboarding

The Australian Human Rights Commission, a federal government agency, faced a significant challenge when the departure of its records manager created an expertise gap. This left the IT department handling complex records management tasks, leading to difficulties in responding to Freedom of Information requests and increased compliance risks. The Commission needed a solution to manage its high compliance standards without hiring a full-time, costly expert and turned to its existing vendor, RecordPoint, for support.

RecordPoint implemented its Success Plan, a Records Management as a Service (RMaaS) offering, to act as the Commission's external records manager. This provided the agency with on-demand access to expert knowledge and handling of tasks like FOI responses and defensible disposals. The solution gave the Commission increased peace of mind that its records were being managed appropriately by experts and provided support for its long-term growth without the immediate need for a costly full-time hire.

Australian Human Rights Commission