Case Study: a major West Coast municipality accelerates FOIA response with RecordPoint

a major west coast municipality accelerates FOIA responses and governs 175TB+ with RecordPoint

A major West Coast municipality was struggling to manage up to 20,000 public records requests annually. Its data was scattered across Microsoft 365, SharePoint, and network drives, leading to slow response times, compliance risks, and unauthorized data access incidents. The city turned to RecordPoint for a solution to centralize governance and streamline its FOIA processes.

By implementing RecordPoint, the city brought over 175TB of content under centralized governance. The solution enabled staff to search for records in minutes instead of months, enforced department-level access controls to prevent over-disclosure, and automated compliance workflows. RecordPoint helped the municipality achieve an estimated $13 million in potential savings through faster response times.