Case Study: St. Francis Hospital achieves a 37% increase in front-end collections with Recondo Technology's SurePayHealth

St. Francis Hospital Fast Tracks Front-End Collections with Automated Patient Pricing

St. Francis Hospital, a 376‑bed regional health system in Georgia with 2,800 associates and 300+ physicians, was struggling with declining payer reimbursements and the growing financial burden on patients. Manual, spreadsheet‑based price estimates slowed pre‑service and point‑of‑service collections, risked inaccurate charges, and capped the Patient Access team’s ability to meet more aggressive revenue targets.

By implementing Recondo’s SurePayHealth automated patient pricing (integrated with Recondo eligibility and authorization tools), St. Francis began delivering fast, real‑time estimates based on current payer data, improving accuracy and patient conversations. The change boosted monthly point‑of‑service collections by 37%, helped the hospital exceed its 2014 goal by reaching $3.8M, increased patient satisfaction, and freed staff time for higher‑value work.

St. francis Hospital