Case Study: Mercy achieves a 12% increase in point-of-service collections with Recondo Technology’s BenefitsPlus (Epic integration)

Mercy Improves Point-of-Service Collections with Recondo-Epic Integration

Mercy, a large Midwestern health system operating dozens of hospitals and hundreds of outpatient sites, faced growing pressure to collect more revenue at the point of service but lacked clear, accurate visibility into what patients actually owed. Epic’s Benefit Collector offered estimation capabilities, but it required complex, constantly updated custom rules and struggled to match payer responses to the correct service type codes, leaving patient access staff unable to produce reliably accurate estimates.

Mercy implemented Recondo’s BenefitsPlus automated benefit-resolution service integrated with Epic, which processes EDI 270/271 transactions, injects the correct service-type logic, and maps detailed benefit data into Epic’s estimator. The integration eliminated manual rule development, improved estimate accuracy and staff efficiency, and drove a 12% increase in point-of-service collections within a year.

Mercy