Case Study: Carolinas HealthCare System achieves 80% “touchless” accounts and $1M+ in pre-service collections with Recondo Technology’s SurePayHealth and Auth-DP

Carolinas Healthcare System Achieves 80 Percent “Touchless” Accounts with Patient Access Automation

Carolinas HealthCare System, a leading Southeastern health system with more than 900 facilities and $7.7B in annual revenue, struggled with unreliable manual price estimation and authorization verification. Inconsistent estimates, time-consuming payer lookups and frequent denials hurt pre-service collections and patient satisfaction while tying up staff in repetitive work.

By implementing Recondo’s SurePayHealth and Auth‑DP (using ReconBot to pull charges, contract rates and benefits), the system automated pricing and authorization and moved to a “work-by-exception” model. The change drove a 28.35% increase in pre-service collections, a 24.7% drop in denied accounts, a 46.7% reduction in denied dollars, an increase in touchless accounts to about 80%, and lower FTE requirements even as services expanded.

Carolinas HealthCare System